Didi launches return function for passengers’ lost items

Lynn Lin

From August 11, the return function for lost items on the app of Didi is being launched in more than 300 cities across China, which can be realized in various types of transportation, including Kuaiche, Youxiang, and Zhuanche.

Passengers who lose their items in the vehicles called from Didi platform can ask the platform to return the items through express delivery, or sending them to a nearby police station, or the driver bringing them to the passenger within 48 hours after the end of the service from the platform.

If the passenger chooses to ask the driver to return the item in person, he/she will need to pay for the travelling fees to the driver, and the platform won’t charge the passenger.

In the first half of 2020, there are more than 850,000 lost items that have been found and reported to the platform. In June alone, the items left on the vehicles on the Didi platform have reached 199464, an average of 6,649 items per day.

As a result, the customer service department of Didi founded a special team with 500 staff members for helping passengers find their lost items.

65.2% of the passengers who have reported lost items say that they have succeeded to recover the items, which means there are still 34.8% who cannot have their items back. Didi thus introduced the return function on the platform.


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